In this 90-minute interactive session for managers, supervisors and directors, leaders will be equiped with strategies to support their teams and themselves. This session will provide a detailed step-by-step way to respond to (support) a distressed team member, including the challenge of giving our full attention and how to be a good listener, the art of expressing empathy, building a bridge to help, what we can (and can’t) do to help, clarifying confidentiality parameters and managing our own emotions.
This session will be led by Dalhousie's Employee and Family Assistance Program provider GreenShield+.