Communication Competence: Approaches to Challenging Conversations

October 22, 2019
2:00 - 4:00 p.m
Room 5001, Rowe Management Building

 

Competence: Approaches to Challenging Conversations is one session in a series of communication topics.

Series: The 3C’s of Communication: Keys to Boosting Your Effectiveness

  1. Clarity: Assessing the Situation and Understanding Your Needs
  2. Confidence: Effectively Speaking Up at Work
  3. Competence: Approaches to Challenging Conversations

While the three sessions build somewhat from the previous ones, individuals are not required to register for all three. 

In this session participants will appreciate that different situations call for different strategies.  Situations don’t always work out as you plan and people don’t always see things as you do.  This session focuses on the range of techniques and resources that support employees in those tougher situations.

Objectives:

  • Assess the risks inherent in any situation
  • Articulate problems without reacting emotionally

This training will support the development of the Dalhousie Core Competencies  of Communication and Knowledge and Thinking Skills.

Our Presenter: From Janice MacInnis’ early days at Dal as a shy quiet secretary in the President’s Office, her career has shifted dramatically to her current role of Manager of Organizational Health in Human Resources. She has dedicated herself to self-improvement and readily shares her learnings and failures with others. She is known for her personal, caring approach, which allows people to sense that she genuinely wants the best for everyone. Come hear from the shy secretary who alternated between creeping and leaping into the work that fulfills her.