Effective Communication at Work
September 29, 2017
1:30 - 2:30pm
Room C523, Collaborative Health Education Building
Also available through videoconference in Truro, CA Douglas Room
In order to communicate effectively, individuals have to master the techniques of effective listening and self-expression. These skills involve verbal and non-verbal behaviours as well as the ability to speak with persuasion and confidence. This seminar looks at both of these essential sides of the communication equation. It addresses key communication elements such as listening actively and presenting messages in a way that is more compatible with the receiver’s style.
LEARNING OBJECTIVES:
• Understand the 3 major communication styles
• Develop techniques to communicate assertively
• Learn how to speak to W.I.N.
• Recognize the barriers that can get in the way of listening
• Discover how to listen for the underlying message
This seminar is offered in collaboration with Morneau Shepell through your Employee & Family Assistance Program (EFAP). This program offers immediate and confidential help for you and your famiy, helping you achieve better health and well-being. Call your EFAP toll-free, 24 hours a day, seven days a week: 1-800-387-4765, or visit their online services at: http://workhealthlife.com.